FAQ

• When I interact and purchase goods via the Global Online Shop, who am I contracting with?

The Global Shop and website https://shop.globalautocare.co.uk/ is fully managed by our eCommerce partner ‘vGroup International Limited’ and its third party suppliers so your contract is direct with vGroup International and you are agreeing to their T&C’s listed on the website.

• Who is managing my order?

Your order is being stored, packaged and dispatched from our eCommerce partner vGroup International.

• What are your business hours?​

vGroup’s business hours are between 9am to 4pm, Monday to Thursday, Friday 9am to 4pm. vGroup will aim to resolve any issue you have within one working day.​

• Can I track my order?​

You can track your order using the tracking information in your shipping confirmation email. 

• I’ve haven’t received my order, what do I do?​

• I’ve received the wrong/damaged product, do can I do?​

We’re very sorry if this has happened, please let vGroup know as soon as possible so they can help. You can use vGroup’s online chat here, or email globalautocare@vgroupinternational.com.​

• How do I make a complaint?​

If your experience with vGroup hasn’t met your expectations, we absolutely want to hear from you. To log a complaint, use our online chat here or email globalautocare@vgroupinternational.com.​

• Are the orders arranged by Global Autoacare or a third-party company?​

Global Autoacare are working with vGroup International, a UK based business that’s been supporting the automotive market for over 30 years. vGroup will be arranging & dispatching your order.

• Are my payment and personal details safe on your database?​

Yes, vGroup take security extremely seriously and we’ll use all reasonable protocols to protect your data.​

• Where are my goods shipped from?​

All goods are shipped from vGroup International, direct from their site in Milton Keynes.​

• Is the packaging eco-friendly?​

Yes, vGroup are constantly evolving our packaging and production methods to reduce our carbon footprint, and use of single-use materials. 

• How long does a refund take?​

Once you’ve returned your item(s), or when confirmation of credit is agreed, you should receive your refund within 5 to 7 working days.​

• What are your returns process (how long do I have to return an item, what’s the return address, etc)?​