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When I interact and purchase goods via the Global Online Shop, who am I contracting with?
The Global Shop and website https://shop.globalautocare.co.uk/ is fully managed by our eCommerce partner ‘vGroup International Limited’ and its third party suppliers so your contract is direct with vGroup International and you are agreeing to their T&C’s listed on the website.
Your order is being stored, packaged and dispatched from our eCommerce partner vGroup International.
vGroup’s business hours are between 9am to 4pm, Monday to Thursday, Friday 9am to 4pm. vGroup will aim to resolve any issue you have within one working day.
You can track your order using the tracking information in your shipping confirmation email.
We’re very sorry if this has happened, please let vGroup know as soon as possible so they can help. You can use vGroup’s online chat here, or email globalautocare@vgroupinternational.com.
If your experience with vGroup hasn’t met your expectations, we absolutely want to hear from you. To log a complaint, use our online chat here or email globalautocare@vgroupinternational.com.
Global Autoacare are working with vGroup International, a UK based business that’s been supporting the automotive market for over 30 years. vGroup will be arranging & dispatching your order.
Yes, vGroup take security extremely seriously and we’ll use all reasonable protocols to protect your data.
All goods are shipped from vGroup International, direct from their site in Milton Keynes.
Yes, vGroup are constantly evolving our packaging and production methods to reduce our carbon footprint, and use of single-use materials.
Once you’ve returned your item(s), or when confirmation of credit is agreed, you should receive your refund within 5 to 7 working days.
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Take 5% off your first order
Enter the code below at checkout to get 5% off your first order